You can pay with us by credit card, instant transfer and PayPal.
The order confirmation will be sent to the email address you provided. We will include the invoice with your order. If you would also like to receive an invoice by email, please write this in the comments field in the shopping cart before checkout.b.
You can change all information in your customer account at any time. You can also contact our customer service at email@example.com, as well as Monday to Saturday from 9 a.m. to 6 p.m. at +49 177 1675412.
Stock items usually arrive within 2-5 working days. The delivery time is correspondingly longer for products that are individually manufactured according to your wishes in small factories. The exact period can be found on the respective product page.
Within Germany we charge 5.99 euros for shipping. Shipping is free of charge for orders over 150 euros. We charge 15.99 euros for shipments within the EU, this does not apply to orders over 300 euros.
We send our packages with DHL Green. The goods are insured according to their value and carefully padded and packaged by us for transport.
We send our packages with DHL Green and a tracking number with which you can track the status of your package. If you do not receive a shipment, please contact our customer service at firstname.lastname@example.org, or by phone Monday to Saturday from 9 a.m. to 6 p.m. at +49 177 1675412.
Exchange & return
If a product does not meet your expectations or is not the right size, you can of course exchange your product within 14 days. We would be happy to advise you on the size selection if you need the item in a different size. The exact return process can be found in the return guide enclosed in the package. Please note that the direct costs for returning the goods will be borne by you. You can also contact our customer service at email@example.com, as well as Monday to Saturday from 9 a.m. to 6 p.m. at +49 177 1675412.
After receipt of the return, the goods will be checked by us for completeness, damage or soiling. If the return is in perfect condition, the refund or the dispatch of the alternative product will take place a few days after receipt of the goods. For the refund, we will use the payment method you have chosen. Please note that refunds for credit card payments can take longer than for bank transfers or payments via PayPal.
You can reach us from Monday to Saturday from 9 a.m. to 6 p.m. by phone on +49 177 1675412. Alternatively, you can also send an email to firstname.lastname@example.org, an employee will contact you to answer your question.
You can reach our customer service Monday to Saturday from 9 a.m. to 6 p.m. on +49 177 1675412. You can also send us an email to email@example.com, a member of staff will contact you to answer your question.